Full text of the policies is provided via downloadable PDFs at the bottom of the page.
Terms & Conditions Summaries
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Summary: Various personal information may be collected during the process of purchasing goods and browsing the website. This will all be stored and secured with due regard to UK data protection laws.
Summary: You may use the Matttech Modular website for the usual purposes of purchasing goods and accessing posts. The copyright in images and text used remains with Matttech Modular and/or the various originators of the material.
Summary: Goods can be shipped within the UK via Royal Mail “Special Delivery” or by Royal Mail “Signed For”. We will make every effort to ship within 1 working day after funds have cleared into our account.
“Special Delivery” parcels will then arrive by 13.00 the following working day. We will supply you with tracking information when the parcel is on its way, which you can use to track the parcel at the Royal Mail website. This service is insured up to a maximum of £500, with cover up to £1000 optionally available.
“Signed For” parcels will take approximately 2-3 days to arrive. This service should only be used for small orders – such as cables, accessories and inexpensive modules – as it is ONLY insured up to a maximum of £100.
EU parcels will take approx. 7-10 days, and will be sent via “International Tracked & Signed”. Outside the EU parcels can take up to 3 weeks, and will be sent via “International Signed” or “International Tracked”.
All claims for damaged or lost shipments are subject to the Terms & Conditions of the shipping service used. Any refunds or replacements for lost parcels will only be issued once Royal Mail have confirmed that the parcel has been lost, and we are able to submit a claim. This can be between 5 and 25 days after the due delivery date, depending on service used and destination country.
TERMS & CONDITIONS OF SALE
Summary: Unless otherwise indicated, all products come with a 1 year manufacturer’s warranty. Some manufacturers may provide longer warranties, or may undertake repairs out of good faith outside this period, on a case-by-case basis. Please contact us by email or telephone if you have any queries with regard to this.
We offer a 14 day period within which you can cancel the order – as stipulated in the Consumer Contracts Regulations – and return the goods for a refund. The product must be returned in the same condition that it arrived in. If the product is unable to be sold “as new” due to damage caused through customer usage, we reserve the right to deduct the cost of such damage from any refunds. Marking of faceplates can largely be avoided through the use of plastic washers on any screws. This is strongly recommended.
Outside of this 14 day period, we will only accept returns in cases where the product is faulty, as opposed to being inappropriate for its intended use. It is the customer’s responsibility to research the particular product to ensure that it meets their requirements, and is technically compatible with the rest of their system.
If a product is agreed to be faulty within 30 days a replacement will be offered (if available from stock). Outside of this period we will take steps to get the item repaired, and assist in liaising with the manufacturer in doing so. There may be times where we will recommend returning the product to the manufacturer directly, but again we will endeavor to make this process as painless as possible.
If you need to return a product, please contact Matttech Modular via email or telephone beforehand (details on our CONTACT page). We will provide you with all necessary details for returning the package.
If in any doubt with regard to the installation of modules purchased from Matttech Modular, please don’t hesitate to contact us via email or telephone to resolve the issue.
Carefully check your power orientation when connecting to your modular system’s bus board, as incorrect installation can in some circumstances damage the module irreparably, and can even damage other modules on the same bus board. Also, please ensure that your case’s PSU can supply adequate power for the installed modules, as running your system too close to the maximum recommended power can cause unpredictable behaviour. Any faults caused by incorrect installation of the product(s) will not usually be covered by these terms & conditions.
Matttech Modular is VAT Registered – VAT No: GB 224 9089 95
Full Policy PDFs:
Please don’t let any of this ominous-sounding stuff put you off the world of modular synths – many, many people enjoy building and using modular synthesizer systems every day without any significant catastrophes!